| Product quality control | Incoming component checks, in-process inspections, final testing, and documented handling of defects. | Quality-control procedures, inspection records, sample test reports, and corrective-action examples with confidential details removed. | Check that inspection steps match the product and are recorded. Agree on acceptance criteria and defect classification before placing an order. | ____ / 5 |
| Electrical and product safety | Electrical safety, temperature control, insulation, wiring, plug type, and safeguards appropriate to the model and destination market. | Model-specific test reports and certificates, with issuing laboratory, report date, tested model, and applicable standard or market clearly identified. | Confirm documents cover the exact product configuration and target country. Ask the buyer’s compliance specialist to confirm applicable requirements; standards and rules vary by market. | ____ / 5 |
| Materials and restricted substances | Materials used in the housing, massage components, cables, and any parts that contact skin; substance restrictions applicable to the destination market. | Material specifications, supplier declarations, and relevant laboratory reports where required. | Match documents to the product and its materials. Do not treat a general declaration as proof that every component has been tested. | ____ / 5 |
| Sample performance and durability | Operation of heat, vibration, rollers, air compression, controls, and timers, where fitted; noise, stability, and visible finish. | Production-representative samples, test protocol, test duration, recorded results, and a list of model options or variants. | Test samples under normal intended use and compare them with the approved specification. Define any endurance-test method and acceptance limits with the supplier before testing. | ____ / 5 |
| Production capacity and consistency | Available production lines, staffing, component sourcing, peak-season planning, and controls for keeping repeat orders consistent. | A production-flow overview, capacity assumptions, order schedule, and a plan for managing material or design changes. | Compare the proposed order quantity and schedule with demonstrated resources. Ask how changes to components or production sites are communicated and approved. | ____ / 5 |
| Order lead time and delivery reliability | Lead-time assumptions, order milestones, packaging readiness, shipping arrangements, and communication about delays. | Written production schedule, agreed shipment window, milestone updates, and clearly stated delivery terms. | Separate production time from transit time. Confirm which party is responsible for each shipping, inspection, and customs step under the agreed terms. | ____ / 5 |
| Traceability and change control | Ability to identify production batches and track approved specifications, components, and revisions. | Example batch or lot records, version-controlled product specifications, and a written change-notification process. | Check that the delivered product can be linked to a production batch and approved specification. Require written approval for material or design changes that affect agreed requirements. | ____ / 5 |
| Packaging and shipping protection | Product protection, carton strength, accessory packing, labeling, and suitability for the planned transport and storage conditions. | Packaging specifications, carton dimensions and weights, label artwork, and a sample or packaging-test records where available. | Review a packed sample and confirm labeling requirements for the destination market. Set packaging and transit-damage expectations in writing. | ____ / 5 |
| Warranty and after-sales support | Warranty scope, claim process, replacement-part availability, response channels, and responsibility for service costs. | Written warranty terms, parts list, claims procedure, and sample response timelines. | Clarify coverage period, exclusions, evidence required for a claim, and how replacement parts or remedies will be arranged in the buyer’s market. | ____ / 5 |
| Commercial transparency and communication | Quotation detail, minimum order quantity, payment terms, tooling or customization charges, and clarity in written responses. | Itemized quotation, written order terms, specification sheet, and a named contact for order and quality issues. | Compare like-for-like specifications and check that all agreed costs, product options, and responsibilities are documented before payment or production. | ____ / 5 |
| Scoring guide: 1 = insufficient evidence or major concerns; 2 = below expectations; 3 = acceptable with follow-up; 4 = strong documented performance; 5 = consistently strong, verifiable evidence. Treat scores as a buyer’s comparison tool, not as an independent certification. | Total: ____ / 50 |