| Product and Application Coverage |
15% |
Liquid, viscous, powder, granule, and paste filling capability; container compatibility; single-dose and multi-dose formats. |
Review technical specifications, application references, sample-filling results, and container drawings. |
Offers a suitable filling principle, such as piston, peristaltic, gravity, auger, or net-weigh filling, for the target product. |
| Filling Accuracy and Repeatability |
15% |
Filling tolerance, repeatability, product temperature, viscosity, foaming behavior, and change in fill volume over production runs. |
Request a documented factory acceptance test using the customer’s product or a controlled substitute. |
Provides test data under defined operating conditions instead of quoting accuracy without product or process parameters. |
| Production Capacity and Line Integration |
12% |
Containers per minute, number of filling heads, machine speed range, uptime, and compatibility with capping, labeling, inspection, and conveying equipment. |
Compare guaranteed output with actual test results and review the complete line layout. |
Separates theoretical speed from sustained operating speed and clearly identifies upstream and downstream limitations. |
| Machine Construction and Hygiene |
12% |
Product-contact materials, weld quality, surface finish, drainage, cleanability, sealing design, and protection against contamination. |
Inspect material certificates, hygienic design details, weld samples, and cleaning procedures. |
Uses application-appropriate stainless steel and provides a design that supports cleaning, inspection, and maintenance. |
| Compliance and Documentation |
10% |
Quality-management documentation, risk assessment, electrical safety, guarding, user manuals, drawings, and traceability records. |
Check current certificates and technical files against the destination market and product category. |
Provides complete and consistent documentation rather than relying only on general certification claims. |
| Customization and Engineering Capability |
10% |
Ability to modify nozzles, pumps, hoppers, conveyors, controls, change parts, and automation interfaces. |
Evaluate engineering drawings, change-control procedures, prototype testing, and project references. |
Can explain the technical reason for each customization and its effect on cost, speed, cleaning, and maintenance. |
| Automation and Controls |
8% |
PLC and HMI functions, recipe management, sensor integration, alarm history, data access, and operator safety controls. |
Review the control architecture, screen demonstrations, software backup policy, and interface requirements. |
Provides stable controls, clear alarms, protected parameter settings, and practical operator training. |
| Service, Spare Parts, and Training |
8% |
Installation support, response process, spare-parts availability, preventive-maintenance plans, troubleshooting, and operator training. |
Request service-level terms, spare-parts lists, maintenance schedules, and references from comparable installations. |
Offers documented support procedures and identifies critical wear parts before commissioning. |
| Total Cost of Ownership |
5% |
Purchase price, change-part cost, energy use, compressed-air demand, cleaning time, labor requirements, and expected maintenance cost. |
Compare a five-year cost model using the same output, working hours, labor rates, and maintenance assumptions. |
Provides a transparent cost breakdown instead of comparing equipment prices alone. |
| Delivery, Testing, and Project Management |
5% |
Lead time, design-review milestones, factory acceptance testing, packing, installation planning, and commissioning schedule. |
Review the project plan, acceptance criteria, inspection records, and responsibilities matrix. |
Uses clearly defined milestones and acceptance criteria, with responsibilities assigned to both parties. |